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An amazing trip. The company has twin objectives of safety and providing an experience to stay with you for a lifetime. We’re an older couple and coped well. Stretch was a great guide - and very tall! The company offers a no questions asked if you arrive and realise there is a chance of not being able to be airlifted from the glacier that day. Bear in mind that this trip is weather dependent. Play it safe and spend an extra night in either Fox or Franz Josef townships.
Fantastic experience, Fiona was very experienced and knowledgeable, the other guide ( sorry I forgot his name ) was very friendly and helpful , the glacier was fascinating and beautiful, we got to see ice caves and get great photos , the weather was perfect , you don’t need to be super fit to do it , I’m 56 and in general good health and found it totally doable , definitely a big highlight of my holiday , if you can weather permitting definitely do this adventure!
The guides are the best at Fox Glacier Guiding, we went with Toa and had a great time! He made sure that everyone in the group (12 ppl) had enough time to see, stop, and explore on the glacier. He was super informative, funny, and made sure to keep us safe. Would recommend to everyone!
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Experience was super but at time of writing I have not received any credit for being moved to a cheaper tour the next day .So tour was awesome but admin from headout not so good as no credit received for much cheaper tour on the following day.
Wow this was spectacular, the views, the landing, our pilot was helpful and gave a great commentary. This will be a highlight of this holiday. The check in and ground crew were also very helpful and considerate of my mobility issues. Couldn’t have been kinder.
I wish I could give more than five Stars. Our helicopter departed from Franz Josef early in the morning before the clouds rolled in. It was a perfectly clear sky. We flew around Mt. Cook, Franz Josef Glacier, Fox Glacier and did a snow landing. The ride was smooth and the views were spectacular. I strongly encourage everyone to take the Grand Tour.
Absolutely outstanding & a must do. Every staff member was exceptional. And this experience I feel is a must do. We were incredibly lucky with the weather. This goes down as one of the experiences I’ve lived to date. Chris and Dee you are awesome
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I booked the HeliHike in Franz Josef through Headout. Unfortunately, the hike had to be cancelled due to bad weather, but they offered an amazing 15-minute scenic helicopter ride with a snow landing instead. The views were stunning! Headout was also very prompt in refunding the partial amount for the cancelled hike, which I really appreciated. While it was disappointing the hike couldn’t happen, the experience was still fantastic, and the service through Headout was excellent. Highly recommend!
An incredible experience. In addition to the lush nature, which I already knew from the photos, the great difference was the staff. From the day of the cancellation due to the weather, the kindness and security that the attendant provided when rescheduling for the next day. Everyone was very engaged, the reception, safety instructions, the pilot, absolutely everyone. The highlight was the professionalism of Rosa, and the other guide who was with her, who I couldn't spell her name. She cared about everyone the whole way, more than being kind and fun, she showed great experience in being a guide, she was a true leader. Without her I would never have been able to complete the trail, she literally held my hand. It was clear that Rosa really knows what she does, and loves what she does. She expresses this passion in every gesture.
This was a fantastic experience. From check in to finishing the heli hike all staff were exceptional. The flight was exhilarating and the hike well led by Drew. I cannot recommend this trip enough!!
What an incredible day! I did the heli hike with my 14-year-old, and it was worth every cent. Booking was easy, but remember to confirm 24 hours in advance due to weather changes. The staff provided clear instructions and all the necessary gear. The helicopter ride was thrilling, and the glacier views were breathtaking. We spent about 2 hours on the ice with a knowledgeable guide who shared interesting facts about the glacier and its history. Highly recommend bringing water, snacks, and sunglasses. This experience was unforgettable and a must-do for anyone visiting the west coast!
Heli hike was cancelled due to bad weather days before so even though bright sunshine it was off which was disappointing. Instead got booked onto the twin glacier 30 min Heli ride which landed for few minutes on Fox. Enjoyable and pilot was excellent.
Weather was on point that day and instructor was friendly and took care of us well from start to finish. The instructor was Cale and he ensured our gear was worn properly, took us safely on the route and hacking the ice to create path. The view was amazing and he helped us capture nice photo at tiny spaces of the climb on the way as well!
Ruby was a great guide and knowledgeable. She les our group so professionally.
Absolutely amazing experience, definitely recommend
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Incredible experience. We were blessed with perfect weather and beautiful blue skies. Wonderful memories with our 2 babies for whom the ride was free. Thank you so much!
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Since our Heli Hiking trip was cancelled the day before for rain, we took a short flight up and over Franz Josef Glacier, and landed in the snow for seven minutes. It was a beautiful experience, and gives you another perspective of this famous glacier. So glad we were able to book it.
Booked the 40 mins helicopter flight with glacier landing. However the weather was terrible and had given up hope of the flight being able to go ahead. However there was a small window in which the weather improved enough for a shorter scenic helicopter flight to take place, but visibility wasn't good enough for a landing on the glacier. Staff refunded the difference between the cost of the trips. Everybody was very friendly and the views were great despite the poor weather. Well worth the trip.
Unforgettable experience. Vicky and Belinda were brilliant, professional and fun, absolutely top service. Dion the pilot, every bit as professional and plenty of great banter. Can't recommend enough.
The flight was very impressive and wonderful!! Definitely worth it! I'd like to have a bit longer flight time. You are flying about 10-15 minutes and stay at the glacier for about 15-20 minutes to take pictures and enjoy the nature. If you have the money, do it!
I booked by flight 1 day out and was pretty nervous I wouldn't get to fly because of the weather. I went in to see and the team there were so caring about having to tell me unfortunately I couldn't fly. They went above and beyond to try and reschedule me during the short time I was there. Even moving my departure (from Franz Josef to Fox) to be closer to my accommodation! The next day I woke up to clear skies and was able to fly! Man they didn't disappoint!! I was fortunate to get the front seat - the views were amazing! Flying was fantastic and landing on the snow just an amazing experience :) Still have a smile talking about it today! From communication to the adventure these guys were fantastic and would recommend this company to everyone!
Absolutely amazing!! It is hard to describe the feeling of being surrounded by pure white snow. Defo take your sun glasses it is so bright! The co-ordinators are fantastic. Everyone is weighed due to weight allowance for the helicopter. A super 'must do' experience and well worth the money especially if you can manage to get a 'Book Me'
One of the best experiences of our whole trip. We were five in all plus the pilot who gave us all the information we needed. Set down on the mountain and played snowballs and had photos. Would recommend it to everyone
Awesome flight, Tim was the pilot full of knowledge about the surroundings and great banter had up on the snow. Amy took us through the safety producer and walked us to the pads really lovley girl. Made us all feel very relaxed and excited for what was ahead of us 馃槉 We spoke to Vicky in the office and she sorted us out with the flight in the time frame we needed with no issues at all. All and all was and exceptional experience. Would highly recommend jumping on one of these flights.
What an amazing experience. We had originally booked the twin glaciers but due to high winds had to change. Who cares!! We had an amazing experience and landed on the ice. Awesome!!
Staff and pilot amazing. Most amazing experience of my life.
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